Privacy Policy
PRIVACY AND DATA PROTECTION POLICY
When you interact with us, make a purchase, or register in a physical store or on our website, you provide us with some personal data necessary to enable your transaction. Estúdio 83 values the security of your data, respects your privacy, and is transparent with you. Therefore, we have dedicated this policy to explaining how your personal information will be handled by us and what methods and tools we use to keep it secure. First of all, let us introduce ourselves: we are Estúdio 83 Ltda, registered under CNPJ 49.893.235/0001-49, with headquarters in the city of Florianópolis, State of Santa Catarina, at Rodovia Jornalista Mauricio Sirostki Sobrinho 5693/terréo. According to the guidelines of the General Data Protection Law 'LGPD' (Federal Law No. 13.709/2018), we will, for the most part, be the controller of your data and information generated, therefore responsible for defining how it will be processed and protected. Your data may be shared with third parties for delivery, billing, or participation in promotions you have requested.
DATA COLLECTED
During your interaction with our communication channels, advertising campaigns, or purchases in one of our stores or e-commerce sites, we may collect different types of data, either automatically for verification, monitoring, control, and improvement purposes, or provided by you, such as for registration and invoice issuance. See below what personal data we may collect in each situation:
During registration:
Full name;
- CPF number;
Email address;
- Mobile phone number;
- Date of birth;
- Information regarding your addresses.
When filling out the delivery location and payment method:
Billing address;
Delivery address;
During the analysis and monitoring of your purchases or other financial transactions:
- Registration data;
Product type;
- Amount;
- Unit price of the merchandise;
- Total value of the purchase or transaction;
- Nature of the financial transaction;
Account and bank card information and other means used.
- Affiliation.
- Income information.
Below is information that may be collected even if you are not registered in the online store:
While browsing the platform:
- IP address;
- Information about the device used for navigation;
- Geographic location;
- Date, time and duration of access;
- Products and categories searched or viewed;
View count;
Other information that may be collected:
Information about you that has become public or is publicly available;
- Information we collect from third parties, such as supplements to your registration data (such as affiliation, phone number, address, among others), scores and status generated by credit agencies, whether you are a Politically Exposed Person (PEP) or if you are included in any alert list (such as OFAC, UNSC and other international lists), among others.
- Information we receive from partners for the delivery of products purchased on Estúdio 83's partner platforms;
- Through our advertising campaigns or when you interact with one of our ads via the World Wide Web;
- Information provided by you voluntarily, such as through communications on social networks or in product comments and reviews.
- Copies of documents you submitted as proof of residence, bank details, or a copy of an identity document, generally used to verify your registration or validate your identity.
Photos, videos, and audio collected with your consent for use in marketing campaigns and social media.
HOW WE USE YOUR PERSONAL DATA
We use personal data to ensure quality service and a better shopping experience. Below is a list of the purposes for which we process your personal data:
Registration details:
- To facilitate the purchase, shipping, and delivery of products available in our stores and e-commerce platform.
- To handle requests and questions through our communication channels.
- To correctly identify the User.
- To send purchased products or promotional offers.
- To contact you when necessary. This contact may cover various topics, such as communication about promotions and offers, answers to questions, responses to complaints and requests, updates on orders placed, and delivery information.
- To assist in diagnosing and resolving technical problems.
- To develop new features and improvements, enhancing your experience with our products and available channels.
- To view your information in credit agency databases.
- To carry out investigations and measures to prevent and combat illegal activities, fraud, financial crimes, and money laundering and/or terrorist financing.
- To ensure compliance with legal or regulatory obligations or to guarantee the regular exercise of Estúdio 83's rights. In these cases, we may even use and present the information in judicial and administrative proceedings, if necessary.
- To cooperate in complying with a court order, an order from a competent authority, or an order from a regulatory body.
Navigation Data:
- To assist in diagnosing and resolving technical problems.
- To develop new features and improvements, optimizing your shopping and interaction experience.
Don't worry, your data is safe and will be used in strict compliance with legal provisions and to meet the purposes and needs of our interaction. All processing is governed by the principles of informational self-determination, privacy, and intimacy, always prioritizing the security of the information collected.
OFFER COMMUNICATION SERVICE
Marketing services are offered through free communications about offers, services, and products directed to the Customer, related to their profile on the website and purchases they have made. This service includes emails, SMS, and WhatsApp. It is worth noting that the Customer can cancel the service at any time by accessing the Registration Data tab on our website or by emailing contato@estudio83.com.br.
With whom can we share personal data?
For a good shopping, browsing, and interaction experience, we share data with service providers, partners, or regulatory bodies whenever necessary. We may also share your data if you request it. Under no circumstances do we sell personal data. Below is an example summary of when this sharing may occur: Service providers and partners: In order to offer our products and interaction platforms, we rely on the collaboration of some service providers, who process the personal data collected on our behalf to finalize the purchase and payment process, develop the platform, or identify the product delivery location. These service providers mainly assist us in anti-fraud analysis, payment intermediation, system development, cloud storage, and product logistics. Judicial, police, or governmental authorities: We must provide personal data of Clients and/or Users in compliance with court orders, requests from administrative authorities, legal or regulatory obligations, as well as to act collaboratively with governmental authorities, generally in investigations involving illegal acts.
STORAGE AND SECURITY OF PERSONAL DATA
We securely store your information in data centers located in Brazil and abroad. For storage outside of Brazil, all applicable legal measures are adopted, in accordance with the General Data Protection Law and its regulations, guaranteeing the protection of your data. We use various multi-layered practices to protect the personal data collected from unauthorized access, destruction, alteration, loss, or any form of inappropriate or unlawful processing, including encryption mechanisms. However, we emphasize that no storage system or method is completely secure. If you have any concerns or suspect that your data has been stolen, please contact us immediately through our customer service channels. Your personal data will be kept for as long as you are an active Estúdio 83 customer. After this period, we may store your personal data for an additional period for auditing purposes, to enable compliance with legal or regulatory obligations. We will retain your data for the necessary period, respecting the deadlines established in applicable legislation.
COOKIES AND MONITORING TECHNOLOGIES
We use certain monitoring technologies to automatically collect data on activities performed on our websites. The information collected through these technologies is used to evaluate performance, identify usage problems, and capture general user behavior. Below are some of the technologies that may be present on Estúdio 83 websites:
- Cookies: A cookie is a small file added to the User's device to provide a personalized experience when accessing the platform. Cookies help analyze internet traffic and allow us to know when the User has visited a specific website. A cookie does not give access to a computer or reveal information beyond the data that the user chooses to share with us. Below, we present the purposes and needs for using this mechanism:
- Track the items stored in your shopping cart;
- Conducting research and diagnostics to improve content, products, and user experience;
- to prevent fraudulent activities;
- to improve security.
If you block or reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or log in to the website.
- Pixels: Pixels are pieces of JavaScript code used in our applications, websites, or in the body of an email, for the purpose of tracking and collecting information about user activities, allowing us to identify their access patterns, browsing habits, interests, and product purchases.
- Analytics tools: these tools can collect information about how users visit our website or e-commerce site, which pages they visit and when they visit those pages, other websites they visited beforehand, among other things.
INTERNATIONAL TRANSFER OF PERSONAL DATA
Your personal data, in whole or in part, may be transferred to other countries, such as when backups are stored on servers provided by service providers located outside of Brazil. In such cases, Estúdio83 also observes all requirements established by current legislation and adopts best market practices to guarantee the protection and privacy of your personal data.
YOUR RIGHTS AS A PERSONAL DATA SUBJECT
Transparency with you regarding the handling of your information is very important to Estúdio 83. In addition to the guidelines in this Privacy Policy, you can also exercise the rights provided for in the General Data Protection Law, including:
I - confirmation of the existence of personal data processing;
II - access to personal data;
III - Correction of incomplete, inaccurate, or outdated data;
IV - anonymization, blocking or deletion of unnecessary, excessive or processed data in violation of the LGPD (Brazilian General Data Protection Law);
V - portability of data to another service or product provider, upon express request, in accordance with the regulations of the national authority, respecting commercial and industrial secrets;
VI - deletion of personal data processed with the consent of the data subject, except for the exceptions established in the legislation;
VII - Information on the public and private entities with which the controller has shared data;
VIII - information about the possibility of not providing consent and about the consequences of refusal;
IX - revocation of consent, through an express statement by the data subject.
All requests submitted to RM will undergo a prior assessment of the applicant's identity and the feasibility of fulfilling the request, in order to comply with any obligations that may prevent the complete fulfillment of the rights holders' requests.
How to exercise your rights?
You can exercise your rights by contacting us via email at contato@estudio83.com.br , or via WhatsApp at +55 (48) 30251673. You can also fill out the contact form on our website. Requests will be reviewed within 15 days, and additional information may be requested to protect your privacy. If you do not wish to receive our marketing communications, you can unsubscribe by sending an email request.
RETENTION AND DELETION OF YOUR PERSONAL DATA
You can request the deletion of your personal information from our database. Simply contact us via email at contato@estudio83.com.br . During the contact, you may be asked for documentation to verify the applicant's identity. We will treat your data with high levels of security for as long as you are our customer or browsing our websites or store. When applicable, and even if you choose to delete your personal data from our registration database, Estúdio83 may retain some or all of your personal data for additional periods to comply with legal or regulatory obligations, for the regular exercise of Estúdio83's rights, potential legal actions, audit purposes of various kinds, or other periods defined and justified by legal bases that justify the retention of this data. To stop receiving messages with offers and news, simply access the Registration Data tab and disable the available options.
CHANGES TO THIS PRIVACY POLICY
Studio 83 is constantly evolving and improving, always seeking your safety and the best experience with us. Therefore, our Privacy Policy may change with the inclusion of new platforms and functionalities. Whenever we change our Privacy and Data Protection Policy, these changes will be valid, effective, and binding after the new version is published on our website. These changes will be communicated through one of the channels you provided during your registration (email, SMS, WhatsApp, and others).
CONTACT US
Whenever you have questions about this Privacy and Data Protection Policy, even after reading it, or need to interact with us regarding matters involving your personal data, you can do so in the following ways:
- Through our customer service channels available on our website, or:
- via email at contato@estúdio83.com.br
We recommend that you check the updated version of this Privacy and Data Protection Policy whenever you browse any page on our website. We are always available to answer your questions and put you in control of your personal data. Count on us to keep you informed!
When you interact with us, make a purchase, or register in a physical store or on our website, you provide us with some personal data necessary to enable your transaction. Estúdio 83 values the security of your data, respects your privacy, and is transparent with you. Therefore, we have dedicated this policy to explaining how your personal information will be handled by us and what methods and tools we use to keep it secure. First of all, let us introduce ourselves: we are Estúdio 83 Ltda, registered under CNPJ 49.893.235/0001-49, with headquarters in the city of Florianópolis, State of Santa Catarina, at Rodovia Jornalista Mauricio Sirostki Sobrinho 5693/terréo. According to the guidelines of the General Data Protection Law 'LGPD' (Federal Law No. 13.709/2018), we will, for the most part, be the controller of your data and information generated, therefore responsible for defining how it will be processed and protected. Your data may be shared with third parties for delivery, billing, or participation in promotions you have requested.
DATA COLLECTED
During your interaction with our communication channels, advertising campaigns, or purchases in one of our stores or e-commerce sites, we may collect different types of data, either automatically for verification, monitoring, control, and improvement purposes, or provided by you, such as for registration and invoice issuance. See below what personal data we may collect in each situation:
During registration:
Full name;
- CPF number;
Email address;
- Mobile phone number;
- Date of birth;
- Information regarding your addresses.
When filling out the delivery location and payment method:
Billing address;
Delivery address;
During the analysis and monitoring of your purchases or other financial transactions:
- Registration data;
Product type;
- Amount;
- Unit price of the merchandise;
- Total value of the purchase or transaction;
- Nature of the financial transaction;
Account and bank card information and other means used.
- Affiliation.
- Income information.
Below is information that may be collected even if you are not registered in the online store:
While browsing the platform:
- IP address;
- Information about the device used for navigation;
- Geographic location;
- Date, time and duration of access;
- Products and categories searched or viewed;
View count;
Other information that may be collected:
Information about you that has become public or is publicly available;
- Information we collect from third parties, such as supplements to your registration data (such as affiliation, phone number, address, among others), scores and status generated by credit agencies, whether you are a Politically Exposed Person (PEP) or if you are included in any alert list (such as OFAC, UNSC and other international lists), among others.
- Information we receive from partners for the delivery of products purchased on Estúdio 83's partner platforms;
- Through our advertising campaigns or when you interact with one of our ads via the World Wide Web;
- Information provided by you voluntarily, such as through communications on social networks or in product comments and reviews.
- Copies of documents you submitted as proof of residence, bank details, or a copy of an identity document, generally used to verify your registration or validate your identity.
Photos, videos, and audio collected with your consent for use in marketing campaigns and social media.
HOW WE USE YOUR PERSONAL DATA
We use personal data to ensure quality service and a better shopping experience. Below is a list of the purposes for which we process your personal data:
Registration details:
- To facilitate the purchase, shipping, and delivery of products available in our stores and e-commerce platform.
- To handle requests and questions through our communication channels.
- To correctly identify the User.
- To send purchased products or promotional offers.
- To contact you when necessary. This contact may cover various topics, such as communication about promotions and offers, answers to questions, responses to complaints and requests, updates on orders placed, and delivery information.
- To assist in diagnosing and resolving technical problems.
- To develop new features and improvements, enhancing your experience with our products and available channels.
- To view your information in credit agency databases.
- To carry out investigations and measures to prevent and combat illegal activities, fraud, financial crimes, and money laundering and/or terrorist financing.
- To ensure compliance with legal or regulatory obligations or to guarantee the regular exercise of Estúdio 83's rights. In these cases, we may even use and present the information in judicial and administrative proceedings, if necessary.
- To cooperate in complying with a court order, an order from a competent authority, or an order from a regulatory body.
Navigation Data:
- To assist in diagnosing and resolving technical problems.
- To develop new features and improvements, optimizing your shopping and interaction experience.
Don't worry, your data is safe and will be used in strict compliance with legal provisions and to meet the purposes and needs of our interaction. All processing is governed by the principles of informational self-determination, privacy, and intimacy, always prioritizing the security of the information collected.
OFFER COMMUNICATION SERVICE
Marketing services are offered through free communications about offers, services, and products directed to the Customer, related to their profile on the website and purchases they have made. This service includes emails, SMS, and WhatsApp. It is worth noting that the Customer can cancel the service at any time by accessing the Registration Data tab on our website or by emailing contato@estudio83.com.br.
With whom can we share personal data?
For a good shopping, browsing, and interaction experience, we share data with service providers, partners, or regulatory bodies whenever necessary. We may also share your data if you request it. Under no circumstances do we sell personal data. Below is an example summary of when this sharing may occur: Service providers and partners: In order to offer our products and interaction platforms, we rely on the collaboration of some service providers, who process the personal data collected on our behalf to finalize the purchase and payment process, develop the platform, or identify the product delivery location. These service providers mainly assist us in anti-fraud analysis, payment intermediation, system development, cloud storage, and product logistics. Judicial, police, or governmental authorities: We must provide personal data of Clients and/or Users in compliance with court orders, requests from administrative authorities, legal or regulatory obligations, as well as to act collaboratively with governmental authorities, generally in investigations involving illegal acts.
STORAGE AND SECURITY OF PERSONAL DATA
We securely store your information in data centers located in Brazil and abroad. For storage outside of Brazil, all applicable legal measures are adopted, in accordance with the General Data Protection Law and its regulations, guaranteeing the protection of your data. We use various multi-layered practices to protect the personal data collected from unauthorized access, destruction, alteration, loss, or any form of inappropriate or unlawful processing, including encryption mechanisms. However, we emphasize that no storage system or method is completely secure. If you have any concerns or suspect that your data has been stolen, please contact us immediately through our customer service channels. Your personal data will be kept for as long as you are an active Estúdio 83 customer. After this period, we may store your personal data for an additional period for auditing purposes, to enable compliance with legal or regulatory obligations. We will retain your data for the necessary period, respecting the deadlines established in applicable legislation.
COOKIES AND MONITORING TECHNOLOGIES
We use certain monitoring technologies to automatically collect data on activities performed on our websites. The information collected through these technologies is used to evaluate performance, identify usage problems, and capture general user behavior. Below are some of the technologies that may be present on Estúdio 83 websites:
- Cookies: A cookie is a small file added to the User's device to provide a personalized experience when accessing the platform. Cookies help analyze internet traffic and allow us to know when the User has visited a specific website. A cookie does not give access to a computer or reveal information beyond the data that the user chooses to share with us. Below, we present the purposes and needs for using this mechanism:
- Track the items stored in your shopping cart;
- Conducting research and diagnostics to improve content, products, and user experience;
- to prevent fraudulent activities;
- to improve security.
If you block or reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or log in to the website.
- Pixels: Pixels are pieces of JavaScript code used in our applications, websites, or in the body of an email, for the purpose of tracking and collecting information about user activities, allowing us to identify their access patterns, browsing habits, interests, and product purchases.
- Analytics tools: these tools can collect information about how users visit our website or e-commerce site, which pages they visit and when they visit those pages, other websites they visited beforehand, among other things.
INTERNATIONAL TRANSFER OF PERSONAL DATA
Your personal data, in whole or in part, may be transferred to other countries, such as when backups are stored on servers provided by service providers located outside of Brazil. In such cases, Estúdio83 also observes all requirements established by current legislation and adopts best market practices to guarantee the protection and privacy of your personal data.
YOUR RIGHTS AS A PERSONAL DATA SUBJECT
Transparency with you regarding the handling of your information is very important to Estúdio 83. In addition to the guidelines in this Privacy Policy, you can also exercise the rights provided for in the General Data Protection Law, including:
I - confirmation of the existence of personal data processing;
II - access to personal data;
III - Correction of incomplete, inaccurate, or outdated data;
IV - anonymization, blocking or deletion of unnecessary, excessive or processed data in violation of the LGPD (Brazilian General Data Protection Law);
V - portability of data to another service or product provider, upon express request, in accordance with the regulations of the national authority, respecting commercial and industrial secrets;
VI - deletion of personal data processed with the consent of the data subject, except for the exceptions established in the legislation;
VII - Information on the public and private entities with which the controller has shared data;
VIII - information about the possibility of not providing consent and about the consequences of refusal;
IX - revocation of consent, through an express statement by the data subject.
All requests submitted to RM will undergo a prior assessment of the applicant's identity and the feasibility of fulfilling the request, in order to comply with any obligations that may prevent the complete fulfillment of the rights holders' requests.
How to exercise your rights?
You can exercise your rights by contacting us via email at contato@estudio83.com.br , or via WhatsApp at +55 (48) 30251673. You can also fill out the contact form on our website. Requests will be reviewed within 15 days, and additional information may be requested to protect your privacy. If you do not wish to receive our marketing communications, you can unsubscribe by sending an email request.
RETENTION AND DELETION OF YOUR PERSONAL DATA
You can request the deletion of your personal information from our database. Simply contact us via email at contato@estudio83.com.br . During the contact, you may be asked for documentation to verify the applicant's identity. We will treat your data with high levels of security for as long as you are our customer or browsing our websites or store. When applicable, and even if you choose to delete your personal data from our registration database, Estúdio83 may retain some or all of your personal data for additional periods to comply with legal or regulatory obligations, for the regular exercise of Estúdio83's rights, potential legal actions, audit purposes of various kinds, or other periods defined and justified by legal bases that justify the retention of this data. To stop receiving messages with offers and news, simply access the Registration Data tab and disable the available options.
CHANGES TO THIS PRIVACY POLICY
Studio 83 is constantly evolving and improving, always seeking your safety and the best experience with us. Therefore, our Privacy Policy may change with the inclusion of new platforms and functionalities. Whenever we change our Privacy and Data Protection Policy, these changes will be valid, effective, and binding after the new version is published on our website. These changes will be communicated through one of the channels you provided during your registration (email, SMS, WhatsApp, and others).
CONTACT US
Whenever you have questions about this Privacy and Data Protection Policy, even after reading it, or need to interact with us regarding matters involving your personal data, you can do so in the following ways:
- Through our customer service channels available on our website, or:
- via email at contato@estúdio83.com.br
We recommend that you check the updated version of this Privacy and Data Protection Policy whenever you browse any page on our website. We are always available to answer your questions and put you in control of your personal data. Count on us to keep you informed!